Rakuten — Missing Cash Back?

Rakuten — missing cash back? Or have you checked recently?

Rakuten (<- affiliate link) is a site/app that provides cash back for online and in-store purchases if you click on the site before your sale.

I’ve earned $1566 in cash back on the site since 2007 when I joined. Actual cash. It used to come in a check. Now it comes through Paypal. Lately I average between $40 – $100 per month depending on the deals and how many purchases I made.

But over the past year, I noticed that I was missing a lot of cash back. I’d sort through my shopping trips and notice “$0” or “[store] did not provide cash back for this purchase” next to stores from which I’d made purchases. Upset! Not OK!

So I started emailing Rakuten to request my missing cash back. And it worked. In every case. I’m not sure if this is intentional or a mistake, but if you call it out to Rakuten, they seem to make it right. And instantly. Try it — you’ll see.

Go through your shopping trips list, and I bet you’ll see instances of “$0” or “no cash back provided” for stores at which you made a purchase. Here’s how:

. . . I started emailing Rakuten to request my missing cash back. And it worked. In every case.


First, click on “shopping trips” from the drop-down menu.

In the list of shopping trips, scan the check marks (which indicate that a sale was credited with cash back) to see if they are accurate. *Be sure to hover over the check marks because I’ve also caught some incorrect purchase totals.

If you find a shopping trip for which you weren’t credited, click on “Help” and then “Missing Cash Back” and fill out the form.

I make this a monthly practice. I’d like every dime for my data, thank you. 🙂

If you don’t have Rakuten and want to sign up, here’s an affiliate link for you to get $40 in cash back once you make a $40 or more purchase using the site! If you click on it, I will get $40 too, and I will be so happy. 🙂

Thanks for reading this post on Rakuten — missing cash back! Have you checked your Rakuten?

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    1. Yes I just started reviewing and was quite surprised. But their customer service is great and they give you the cash back immediately!

Say some things.